Source data
2016/17 target
2015/16 result
2015/16 Target
2014/15 Result
Notes
Library
  

​Annual survey

   
   
87%
84%
Library
  

​Annual survey

85%
n/a
n/a 
Library
  

​Annual survey

 
 
 
 
 
 
86%
 
Library
  

​biannual

 
80%
 
Library
  
Annual monitoring
100%
 
100%
 
 
 
Library
  

​LTS sample weeks

100%
 
100%
 
 
 
Library
  

​LTS sample weeks

100%
 
100%
 
 
 
Library
  

​Sample weeks

100%
100%

 Claire checking to see what can track…

Library
  

​Sample weeks (slip in book w date/time dispatch & receipt... record)

90%
90%
Library
  

​LTS sample weeks

100%
100%
Library
  

studentcentral/Aspire

80%
60%

​Review target/ acquisitions

Information Services
  

​Continuous or sample. BoS/Loco feedback sheet responses

90%

​...use CSE criteria to determine qs to ask. Don't have to use single feedback method.

Information Services
  

​Sample?

100%
Information Services
  

​Sample weeks

100%
IT
  

​annual

87%
IT
  

​annual

82%
n/a
n/a
IT
  

​annual

86%
IT
  

​biannual

73%
IT
  
1 PC per 20 FTE
1 PC per 20 FTE
IT
  

​Sample weeks

IT
  

​Service desk satisfaction survey, sample weeks

IT
  

​Landesk stats - 6 month report

​50% within 1 day

20% within 3 days

20% within week

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