We are aware of issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration, and are working with Turnitin support to resolve the problems.
Issue: Some students report that they are unable to view their feedback in Turnitin (e.g. on-paper annotations and feedback summary), even though other students may have been able to
This is caused by a synchronisation issue between Turnitin and the studentcentral grade centre and subsequently My Grades, the method by which students access their unratified marks and feedback. This issue will only be encountered by students. When the error arises affected students will be shown an integration error page when they attempt to access their feedback.
Solution: this issue can be addressed by clicking the Sync Grades option above each Turnitin Inbox in a module. This option can be accessed by going to Course Tools, then Turnitin Assignments and the “Sync Grades” link is seen above each inbox in the module. Using the Sync Grades link forces Turnitin to re-synchronise with the grade centre and to pass through any marks and feedback which are not passing between the tools correctly.