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​IT Service Desk and Service Status page

Check the current status of IT services

 
Before reporting a fault in a service please check this page first as we may already be aware of the problem.
 
Where unexpected faults arise, the status light is changed to show that IT Services are aware of the problem and are working to fix it (Key Below).
 
 
  
 

 Contacting the Service Desk

 


To report a problem not listed below or raise a new Service Desk call: 

 

  
The Service Desk is staffed at the following times:
 
08:30 - 17:00 Monday - Thursday
08:30 - 16:30 Friday



 

 IT Status List

 
  
  
Service Description
Comment
  

Staff and student email systems, available via web access​ or desktop client (staff only)



  
Online finance systems, encompassing eFin and other financial services and applications


  

​Online HR systems encompassing MyView, eRecruitment and ResourceLink


  
Includes Subject Guides, OneSearch, Library Catalogue, Aspire, online databases, journals and books

  

​University wide wired, wireless and external internet service available to staff and students


  

Sharepoint services encompassing Staffcentral, MyFiles and My Department

  

Online student records systems encompassing CAMS, Ceremonies, MAS, eVision, Admissions Portal and SI Live​.



  

Online learning environment for students​

  

​University wide staff telephony system



  

Online UniCard account management system, encompassing online account, UniCard purchasing, access control and catered halls.


 

 Key

 

Green

Amber Red

Green

The service is operating normally

Amber

There may be problems with the service

Indicates either: 

  • a problem has been reported and IT services are investigating
  • there is maintenance taking place which could affect the service so users should be aware that there is a risk it may not be available
  • there is a problem affecting part of the service - perhaps in a specific part of the campus or only some users

Red

Major problems have been reported with the service.

This could be:

  • an unexpected fault which is being investigated
  • a planned outage to allow maintenance to be completed

 

 

Page owner: Jane Dawes