Navigate Up
Sign In
studentcentralstaffcentral

​IT Service Desk and Service Status page

Check the current status of IT services

 
Before reporting a fault in a service please check this page first as we may already be aware of the problem.
 
Where unexpected faults arise, the status light is changed to show that IT Services are aware of the problem and are working to fix it (Key Below).
 
 
  
 

 Contacting the Service Desk

 


To report a problem not listed below or raise a new Service Desk call: 

 

  
The Service Desk is staffed at the following times:
 
08:30 - 17:00 Monday - Thursday
08:30 - 16:30 Friday



 

 IT Status List

 
  
  
Service Description
Comment
  

​Online HR systems encompassing MyView, eRecruitment and ResourceLink

My View is available again for use. However, it is currently not possible to access the My Contractual Documents part of the system.
 
The software suppliers – Northgate – are working to resolve this issue, which may mean it is necessary to withdraw the MyView service for periods of time next week (w/c 14/8/17).
 
In the meantime, if you have an urgent need to access any of your contractual documents, please contact your HR Assistant.

  

Online learning environment for students​

We are aware that there are currently issues with marking Turnitin submissions using iPads. Full details of the issues, and their current status, can be found here 

In the meantime we recommend that marking is completed using a desktop/laptop computer via web browser as opposed to using the Turnitin app for iPad. We will review this advice when we hear more from Turnitin support or when an update for the app is released and tested. 
  

Staff and student email systems, available via web access​ or desktop client (staff only)



  
Online finance systems, encompassing eFin and other financial services and applications


  
Includes Subject Guides, OneSearch, Library Catalogue, Aspire, online databases, journals and books

  

​University wide wired, wireless and external internet service available to staff and students


  

Sharepoint services encompassing Staffcentral, MyFiles and My Department

  

Online student records systems encompassing CAMS, Ceremonies, MAS, eVision, Admissions Portal and SI Live​.

 


  

​University wide staff telephony system



  

Online UniCard account management system, encompassing online account, UniCard purchasing, access control and catered halls.


 

 Key

 

Green

Amber Red

Green

The service is operating normally

Amber

There may be problems with the service

Indicates either: 

  • a problem has been reported and IT services are investigating
  • there is maintenance taking place which could affect the service so users should be aware that there is a risk it may not be available
  • there is a problem affecting part of the service - perhaps in a specific part of the campus or only some users

Red

Major problems have been reported with the service.

This could be:

  • an unexpected fault which is being investigated
  • a planned outage to allow maintenance to be completed

 

 

Page owner: Jane Dawes