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​IT Service Desk and Service Status page

Check the current status of IT services

Before reporting a fault in a service please check this page first as we may already be aware of the problem.
Where unexpected faults arise, the status light is changed to show that IT Services are aware of the problem and are working to fix it (Key Below).

 Contacting the Service Desk


To report a problem not listed below or raise a new Service Desk call: 


The Service Desk is staffed at the following times:
08:30 - 17:00 Monday - Thursday
08:30 - 16:30 Friday


 IT Status List

Service Description

Online learning environment for students​

We are aware of issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration, and are working with Turnitin support to resolve the problems.
Issue: Some students report that they are unable to view their feedback in Turnitin (e.g. on-paper annotations and feedback summary), even though other students may have been able to
This is caused by a synchronisation issue between Turnitin and the studentcentral grade centre and subsequently My Grades, the method by which students access their unratified marks and feedback. This issue will only be encountered by students. When the error arises affected students will be shown an integration error page when they attempt to access their feedback.

Solution: this issue can be addressed by clicking the Sync Grades option above each Turnitin Inbox in a module. This option can be accessed by going to Course Tools, then Turnitin Assignments and the “Sync Grades” link is seen above each inbox in the module. Using the Sync Grades link forces Turnitin to re-synchronise with the grade centre and to pass through any marks and feedback which are not passing between the tools correctly.
We continue to work with Turnitin Support to resolve these issues. You may find it helpful to refer to the following blog post for recommendations and updates as they become available: 


Notice: This issue will affect Turnitin for iPad app users who have installed the app update released to the iTunes app store on 30/05/18

We have been alerted to an issue with the Turnitin for iPad where the ‘information’ or ‘i’ area for a specific student paper is no longer showing submission information. This issue has been encountered by more than one user in more than one submission point. Therefore we suspect that this is broader issue related to the app update released yesterday. Turnitin Support have been notified of this issue.

Recommendation: If you have not yet updated, please do not update the app until further notice. Although no issues with the upload of marks have been reported to us at this time the app should be considered as ‘AT RISK’. As a result we advise that you continue your marking on a computer as a precaution.

For more information about using the app and our recommendations related to Turnitin for iPad updates refer to our guidance page:


Staff and student email systems, available via web access​ or desktop client (staff only)

Online finance systems, encompassing eFin and other financial services and applications


​Online HR systems encompassing MyView, eRecruitment and ResourceLink

Includes Subject Guides, OneSearch, Library Catalogue, Aspire, online databases, journals and books


​University wide wired, wireless and external internet service available to staff and students

WiFi Guest is currently displaying a certificat issue which may stop connection to the service. The issue has been reported to the service provider, Sky, and we are awaiting an update from them.


Sharepoint services encompassing Staffcentral, MyFiles and My Department



Online student records systems encompassing CAMS, Ceremonies, MAS, eVision, Admissions Portal and SI Live​.


​University wide staff telephony system


Online UniCard account management system, encompassing online account, UniCard purchasing, access control and catered halls.





Amber Red


The service is operating normally


There may be problems with the service

Indicates either: 

  • a problem has been reported and IT services are investigating
  • there is maintenance taking place which could affect the service so users should be aware that there is a risk it may not be available
  • there is a problem affecting part of the service - perhaps in a specific part of the campus or only some users


Major problems have been reported with the service.

This could be:

  • an unexpected fault which is being investigated
  • a planned outage to allow maintenance to be completed



Page owner: Jane Dawes