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​IT Service Desk and Service Status page

Check the current status of IT services

 
Before reporting a fault in a service please check this page first as we may already be aware of the problem.
 
Where unexpected faults arise, the status light is changed to show that IT Services are aware of the problem and are working to fix it (Key Below).
 
 
  
 

 Contacting the Service Desk

 


To report a problem not listed below or raise a new Service Desk call: 

 

  
The Service Desk is staffed at the following times:
 
08:30 - 17:00 Monday - Thursday
08:30 - 16:30 Friday
 

 IT Status List

 
  
Service Description
Planned Works/Scheduled Downtime
  
  
Includes Subject Guides, OneSearch, Library Catalogue, Aspire, online databases, journals and books
On the 19th of June the Library Management System will be undergoing essential migration work and as such the following services will be unavailable between 08:00 and 17:00.
 
•             Self-service machines (both book and laptops)
•             The ability to renew books, place reservations and inter-library loan requests via the library catalogue
•             The display of item availability via the library catalogue, Aspire or OneSearch
•             The ability to pay fines via the catalogue/unicard web centre or in person at a library.
 
Our apologies for any inconvenience caused by this essential work. Should you have any queries regarding this matter, please do not hesitate to contact your site library.
 
 
 
 
19/06/2018
Page owner: Jane Dawes