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​Mobile devices 

 

 Mobile support

Connecting to email services

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Mobile support

 
Our Mobile device support model was published in 2014 and implemented in January 2015. This model outlines the support we can offer for smartphones and tablets.
 
The rationale for this support model is:
 
  • we are unable to support every type of mobile device and every version of mobile operating system.
  • Around 75% of the mobile devices accessing university services are iOS devices (such as iPhones and iPads) so the main focus of support is for recent versions of these devices.
  • Other devices and older versions of iOS are supported on a best effort basis

We provide 3 levels of support:

 

Tier 1 Support 

 

For all iOS devices  (iPhones and iPads) running the most recent approved versions of Apple iOS
 

We will support:

  • connecting to the university's 'eduroam' wireless network
  • connecting to your university email account
  • recommended apps
 
We will also test core university services work with these devices and provide support documentation where necessary. 


Tier 2 Support

 
For Google Nexus and Samsung Galaxy Android devices
 
We will test and provide instructions to help you connect these devices to:

 

  • wireless services
  • university email
 

We cannot guarantee they will work with all services due to the variation in operating systems and devices.

 

Other devices and operating systems

 
Other devices and operating systems may work with core university services but we are unable to support them. Instructions for other devices may help you connect to our services.
 
Devices and operating systems we cannot support include:
 
  • Apple and Android devices not stated for Tier 1 and 2 (older devices and operating systems)
  • Windows 8 RT and Phone 8 or above
  • all other mobile operating systems.

 

Where you can get help

 

  • Online self help information will be provided through these web pages
  • Email  to ServiceDesk@brighton.ac.uk
  • Telephone  Service Desk on 01273 644444
  • In person - students can visit one of the Computer first aid clinics
  • - staff can book technical support through our Service Desk

 

 

 Service Desk

 
For any technical dificulties accessing services or apps on your device then contact Service Desk.

Email: ServiceDesk@brighton.ac.uk

Tel: 01273 644444

  

 

 Mobile devices documents

 
Page owner: Jill Shacklock