Repairs and maintenance
University owned computers bought through the Computer Store are automatically added to our extended warranty agreement.
The IT Service Desk organises repairs and upgrades to university computers.
If you discover a faulty computer or peripheral (printer scanner, etc), you should report it to the Service Desk
Tel 01273 64(4444)
The Service Desk is staffed at the following times:
08:30 - 17:00 Monday - Thursday
08:30 - 16:30 Friday
Computer Warranty and Maintenance Provision for University Owned Equipment
When you buy a computer for your department through the Computer Store, it is supplied, as standard, with extended on-site hardware warranty provision.
What is covered?
Computers and laser printers owned by the university and ordered through the Computer Store.
What isn’t covered?
- We do not provide hardware maintenance support for scanners and inkjet printers as the purchase price of these units has fallen to a level where it is no longer financially viable to provide on-site services.
- computing equipment purchased directly from our suppliers for personal use
How long is equipment covered for?
From four to five years including initial manufacturer’s warranty and then extended maintenance cover:
The majority of equipment is supplied with three years extended on-site warranty from the date of purchase (This includes HP and Viglen PCs, Toshiba laptops, HP Laser Printers and all Apple Macintosh computing equipment).
Ergo laptops can be supplied with either three or five years on-site cover.
Once the manufacturers warranty has expired, PCs, laptops and laser printers are added to the University’s on-site maintenance agreements.
PC replacement within the university is currently working on a four year cycle. Throughout this period, Information Services will support the equipment through warranty and maintenance services.
Very often, subject to central funding and parts availability, this support period can be extended to a maximum of five years from the date of purchase.
Can I extend the maintenance cover?
In order to contain annual maintenance expenditure to a reasonable level, it is necessary to progressively remove older equipment from the agreements when our maintenance contracts are renewed (annually). Departments, if they so wish, can continue to fund limited third-party hardware support for their older equipment, subject to parts availability.
This can be arranged by writing to the Helpdesk, Information Services. Departments will be cross-charged for the additional costs involved. Please be aware that such support will be on a best endeavours basis only and although every effort will be made to source appropriate spares if a part cannot be reasonably obtained, the equipment may be re-classified as “beyond economical repair”
How is the maintenance cover paid for?
The university provides a central allocation of funds for third-party maintenance of computer equipment purchased via Information Services. These funds are used once the initial manufacturer’s warranty has expired.
Who are our maintenance contractors?
Apple Macintosh Warranty and Maintenance support is provided by Robert Harding Computers Ltd
Maintenance support for Windows PCs is provided by Xenon.