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January 31
Customer Service Excellence - achieved for the 3rd year

Information Services have achieved the Customer Service Excellence standards for the third year running. The assessor said: ‘The department continues to develop its customer insight with a number of laudable new initiatives which have been implemented since the previous assessment.  Certification to the CSE standard continues to be fully justified and well-deserved.’
 
We would like to thank staff, students, the Students Union and our external partners for supporting us in our achievement.
 
January 23
Lynda.com upgrade to LinkedIn Learning - Monday Jan 28th

Please Note that you will not be able to access Lynda.com on January 28th while the move takes place.


If you used Lynda.com before, don’t worry, all the existing Lynda.com content will be transferred to LinkedIn Learning. This includes:
  • All courses, videos, exercises
  • playlists (they will now be called Collections)
  • your learning activity and history

Here's what will happen

When the new system is ready (Tuesday 29th or soon after), you will receive an email invitation from ‘University Of Brighton via LinkedIn Learning’:

 

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 What you should do

  1. Click/ tap on Get Started now in the email
  2. You will be asked to ‘enter your job title, or desired job title’. This information is used to recommend courses relevant to your needs. You don’t need to be too accurate and you can change this information later.

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  3. Click/tap on Continue.
  4. You will be asked ‘what skills do you want to learn’.  As before, this information is used to recommend courses that will interest you. You can search for skills and select skills from the list. Again, you will be able to change these choices later.
  5. Click/tap on Continue.

    You should now be connected to your LinkedIn Learning home screen. We hope you enjoy using LinkedIn -  see the one page  super-quick tour on using LinkedIn Learning .
     
Staff:Do you share playlists with students and colleagues?
Please note:
  • Playlists have been replaced by new and improved Collections and Learning Paths. 
  • you can add guidance notes to Collections,as well as links to your own custom content
  • You need Admin rights to share Collections and Learning Paths with others
If you plan to share content with students and colleagues, please complete this form to request Admin access.
 
For more information, see our LinkedIn Learning web pages
 


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    November 12
    ​MyBrighton - Student Mobile Portal Pilot

    A technical pilot is underway, to see how the university can better integrate services for our students into a mobile app.

     

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    Student App in development
     
    The MyBrighton app has been developed using the MyDay software from Collabco. Technical work is currently underway linking in student’s email, calendars, timetables, studentcentral announcements, library loans etc.

     

    This work will also look at how communications to students can be better targeted including notifications and live updates.

    An evaluation of the app will be carried out with two cohorts of students in January 2019 looking at both the technical aspects and student response to the app, for future planning.

    You can view the MyBrighton app in the Apple and Google app stores but please note the content will be targeted at the cohorts involved in the pilot and integrations for staff accounts have not been set up.

    November 07
    ​Learning Analytics - 2018 Learning Dashboard Launch

    The Learning Analytics pilots to date in the Business School have been extended for 2018/19 to include courses in the Schools of Sport and Service Management and Education. The Business school are extending to a full school pilot. The student facing learning dashboard provides students with access to their grades, attendance and online activity with the ability to compare their own data with the rest of their cohort.

    On Tuesday November 6th 2018 the new Learning Dashbaord for 2018 was released to nearly 2000 staff and students.

     

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    Banner to promote the new dashboard to students

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    2018 Student Learning Dashboard
     

     

    Tools developed to support these pilots are now available across the university: The Personal Academic Tutor and Course Leader student lookups are available to all staff via studentcentral. There is also a PhotoRegister available via all studentcentral modules for a simple way to take registers in seminar groups. More information on these tools is available at: http://blogs.brighton.ac.uk/elearningteam/2018/06/15/learning-analytics-summer-update/

     

    November 06
    Print Services host inaugural Web to Print Submission Day

    Print Services were pleased to welcome colleagues from across the UK, HE Sector on 1st November 2018.

    Peers from Bath, Bristol, Exeter, Glasgow, London School of Economics, Nottingham Trent, West England & Wolverhampton Universities travelled to attend our Web to Print Submission Day.
    The link between us is Skyline which is web to print submission software, you will know ours as Reprint. We have come together as a group to network and collaborate with the software developers to fit the specific needs and challenges of HE Print.
    Presentations from Lorna, Print Services Manager and Tim, Print Supervisor were well received, followed by a tour of our print Room. Best practice and experiences were shared with much interaction and lively debate.
    Looking forward to the next one in Bristol!
     
    Some of the feedback we’ve received;
    ·         London School of Economics
    Many thanks Lorna
    It was an excellent day – most informative and we’ve been offered lots of support and offers to visit other Unis in our quest to format and install Skyline effectively ourselves here at the LSE. Thanks to everyone for being so supportive and willing to share.
    Elena and I will give hosting a special interest day some serious consideration though I think anything we attempt would pale in comparison to the day you put together for us yesterday.
    Once again, many thanks to all
    ·         Glasgow University
    Thoroughly enjoyed my day at Brighton (walked in the door at 8:05pm last night, not bad).
    Lots of very relevant discussion and an excellent start to our collaboration over Skyline.
    Sincere thanks to Lorna and Tim for providing the hospitality and making us all welcome.
     
    ·         Wolverhampton University
    Many thanks for organising the event Lorna and Tim. We had a great day and found it really useful and informative. It was particularly helpful to find out how other universities handle student work. Looking forward to the next one!
    ·         Bristol University
    Fantastic day Lorna and thought it was a mine of information. We went off track continually but because we all wanted to explore how and what we do. Great to meet everyone and talk ‘print strategy’ all day. Looking forward to hosting the next day in February and hope I do half as good a job!
     
     
     
    October 17
    Changes to student email

     

    ​Changes to your Inbox

     

    Your university email service is provided through an Office 365 account. One of the features Office 365 offers is a ‘Focused Inbox’, which separates the messages you receive into two folders: ‘Focused’ and ‘Others’.
     
    'Focused' messages are ones sent directly to you that Outlook judges the most important. Anything else goes into the  ‘Other’ folder and that includes messages sent to groups of people.

     

    This facility can cause problems if you don’t spot the ‘Other’ folder, or don’t remember to check it regularly. Some students have been unable to find important messages that Outlook has stored in the ‘Other’ folder. To prevent this happening we are changing the settings for our Office 365 accounts so that  there is only one ‘Inbox’ folder. 
     
    From Wednesday 17th October, all your incoming messages will be displayed in the same Inbox folder.
     
    If you liked the Focused feature and want your messages to be sorted into Focused and Other, you can set this up yourselves. If you are using Outlook on the web:
     
    1. Select Settings > Display Settings> Focused Inbox 
    2. Under 'When email is received', select 'Sort messages into Focused and Other'
    3. Click OK
    4. Sign out of Outlook.com and sign in again to see the changes.
     
    If you do this, don’t forget to check your ‘Other’  folder regularly!
     
    You can find more information on Focused inboxes and further instructions for changing your Focused Inbox settings  on the Microsoft office web site here: https://support.office.com/en-us/article/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964e3978

     

    October 03
    Computer Clinics Extended

    ​Computer Clinics provide advice and assistance to students for their personal IT devices. They can help with eduroam issues, malware, viruses and connecting to university systems and diagnosing hardware and software faults.

    Most clinics operate in the evenings. A new evening clinic is being trialled at Varley Park (trial ends Wednesday October 31) and a new daytime clinic has been introduced at Hastings.
    For further information, including locations and opening times, see the Computer Clinics web page.
    October 01
    St Peters House Library re-opened on Monday

    ​We are delighted to announce that St Peters House Library re-opened on Monday 1st October as planned. Print journals and Special Collections won't be available for a while as we focus on getting the bookstock and study spaces in full order. Please bear with us during this time.  

     
    What’s been achieved with the university’s £800k investment?
    ·    Cool air ventilation system installed to address overheating in the building
    ·    New lighting throughout
    ·    New shelving installed and stock layout
    ·    Fully re-carpeted and redecorated –with a different accent colour on each floor.
    ·    200+ study spaces of different styles, many with power sockets


    What services are available on Monday?
    ·    Books - most are available but others will be unpacked and interfiled during the next week or so
    ·    Help Desk - enquiry services
    ·    Student pcs and Macs
    ·    Wireless network
    ·    Self-issue and return machine

    ·    Library catalogue – all floors
    ·    Study spaces – Ground, 2nd 3rd and 4th floors
    ·    Group study room – 4th floor
    ·    Copy/print/scan – ground floor only
    ·    Toilet facilities – all floors

    What services won’t be available for a short while?
    ·    Print journals – Floor 1 will be closed while these are being unpacked and re-shelved.
    ·    Special Collections and microform reader

    September 27
    Student Lookup for Personal Academic Tutors and *new* for Course Leaders

    The Student Lookup tool allows PATs and Course Leaders to look up the student record details for students they are responsible for.

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    A Student Lookup tab appears on studentcentral for all staff, in all schools, providing instructions, support and a single-sign on link to eVision. Personal tutors and Course Leaders will be taken to the 'Schools' content and able to click on 'My Students' to see details for their tutees. At Course Leader level you can choose from a list of courses and levels. Other staff will see any eVision content that applies to them (eg Ceremonies or messages). 
     
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    The student dashboard button is how staff involved with the Learning Analytics pilots can access the Learning Dashboards for individual students.

    Student Record screenshot:

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    September 13
    SHARP Touchscreen improvements

    ​Responding to feedback from last term, we have made some improvements to the SHARP touchscreens:

    - To minimise interruptions from unsolicited requests to share mobile devices to the screen, you must now turn Screen Sharing (AirServer) on before your group can share their devices with the touchscreen.
    - The open tiles icon on the taskbar has changed
    - Lock is now an option via the windows button
    - Files is now an option via the windows button – making it easier to open files from a memory stick
    These changes should be applied to all touchscreens within the next 2 weeks.
    Watch our 3-minute video for a quick tour of the changes:
    https://mediastream.brighton.ac.uk/Play/15433
     
    The SHARP touchscreen user guide has also been updated to reflect these changes:
    https://staff.brighton.ac.uk/is/Published%20Documents/Using%20a%20SHARP%20touchscreen.pdf
     
    A full list of where screens have been installed, along with more videos on how to use the screen are available on the touchscreen page of the IS website:
    https://staff.brighton.ac.uk/is/learningandteaching/Pages/Lecture-and-teaching-rooms/Touchscreens.aspx
     
    If you have any questions about using the SHARP touchscreens, please contact your school's Learning Technology Adviser.
     
    These improvements are part of the Modern Spaces Programme. For more information visit the Modern Spaces Programme site.
     
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