Changes to your Inbox
Your university email service is provided through an Office 365 account. One of the features Office 365 offers is a ‘Focused Inbox’, which separates the messages you receive into two folders: ‘Focused’ and ‘Others’.
'Focused' messages are ones sent directly to you that Outlook judges the most important. Anything else goes into the ‘Other’ folder and that includes messages sent to groups of people.
This facility can cause problems if you don’t spot the ‘Other’ folder, or don’t remember to check it regularly. Some students have been unable to find important messages that Outlook has stored in the ‘Other’ folder. To prevent this happening we are changing the settings for our Office 365 accounts so that there is only one ‘Inbox’ folder.
From Wednesday 17th October, all your incoming messages will be displayed in the same Inbox folder.
If you liked the Focused feature and want your messages to be sorted into Focused and Other, you can set this up yourselves. If you are using Outlook on the web:
1. Select Settings > Display Settings> Focussed Inbox
2. Under 'When email is received', select 'Sort messages into Focused and Other'
3. Click OK
If you do this, don’t forget to check your ‘Other’ folder regularly!
You can find more information on Focused inboxes and further instructions for changing your Focused Inbox settings on the Microsoft office web site here: https://support.office.com/en-us/article/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964e3978